How to Resolve 'Invalid License Key' Error During Software Activation

  2. Support
  3. Software Support
  4. How to Resolve 'Invalid License Key' Error During Software Activation
Software Support
Other groups

Problem:

When trying to activate your software license, you may encounter an error message saying: "Invalid license key." This issue can arise due to a variety of reasons, including incorrect input, key formatting errors, or system compatibility issues.

Solution:

                1.            Double-check your license key:

                •             Make sure there are no typos, extra spaces, or incorrect characters.

                •             License keys are usually case-sensitive, so enter it exactly as provided.

                2.            Verify software version compatibility:

                •             Ensure that the software version you are installing is compatible with the license key. Some keys are specific to a certain version or edition of the software.

                3.            Check your internet connection:

                •             Make sure you have a stable internet connection, as the software often needs to validate the license online.

                4.            Deactivate old licenses:

                •             If you have already used the license key on another device, you may need to deactivate it from that device first before reusing it.

                5.            Reinstall the software:

                •             Try uninstalling and reinstalling the software. Sometimes, an incomplete installation can lead to activation issues.

                6.            Contact support:

                •             If none of the above steps resolve the issue, please reach out to our support team with your license key details for further assistance.